One Month, BNI Losing 300 Rich Client

Customer priorities average savings of Rp1 billion.Tuesday, May 3, 2011, 19:00 GMTNoor Farida Ahniar, Harwanto Ben PratomoWisma BNI (VIVAnews / Nurcholis Anhari Lopez)RELATED NEWS

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VIVAnews-PT Bank Negara Indonesia Tbk terancama loss of 200-300 customers a new priority of Bank Indonesia after the ban on recruiting new customers for a month rich. The average customer has a savings of Rp1 billion.
According to Director of Consumer and Retail BNI Darmadi Sutanto, the current funding priority customer service management and wealth management amounted to Rp30 trillion, with 27 thousand customers. Customer is managed by 65 employees Relationship Manager, which will be added as a relationship manager should ideally not exceed 65 people to handle.
As is known BI ban 23 banks that have customer service priorities and wealth management to recruit new customers for 1 month. Bank while the requested repair policies, standard operating procedures (SOPs) and internal control. However, long customer service to continue as usual.
Related policy, said the improvement Darmadi SOP is not a major issue in the problem of wealth management. But the most important practice to all regions in Indonesia.
"Mustinya if the SOP could be ready within two weeks. Indeed, the challenge is implementation," he said at the House of BNI, Jakarta, Tuesday, May 3, 2011.
One of the repair procedure is Relatinship relationship manager with customers are not too close so that the potential for small deviations. Do not let the bank employees and customers have the authority to exceed the limits, such as the ease of the transaction can use the fax, do not come to the bank, "or his signature later. It should not be there anymore. BI wanted it arranged," he said.• VIVAnews